If you are going through something difficult, such as a separation, a bereavement, a problem at work, or a dispute that has been causing considerable stress, the prospect of contacting a solicitor can feel like one more thing to deal with, but here is what you can expect when you get in touch with any of the team at Howell Jones, Surrey solicitors.
Key Takeaways
- You do not need to have everything prepared before contacting a solicitor. The first step is simply having a conversation about your situation.
- Howell Jones Solicitors will always explain legal matters in plain English, without unnecessary jargon or pressure to proceed.
- The team at Howell Jones work around your needs, offering clear guidance and a supportive approach during difficult circumstances.
You Do Not Need to Have Everything Figured Out Before You Call
A common reason people delay seeking legal advice is the belief that they need to arrive fully prepared – with documents organised, dates confirmed, and a clear idea of exactly the outcome they want.
Our starting point is always to listen. You simply need to be able to describe your situation, and we will help you understand your options from there.
An initial conversation with one of our solicitors is less a formal meeting and more an opportunity for us to understand your circumstances and for you to understand how we can help.
A First Conversation Is Just That – A Conversation
Getting in touch with us does not commit you to anything. It is simply an opportunity to explain your situation, ask questions, and establish whether we are the right fit for your needs.
You will not be pressured into taking any particular course of action. You will simply leave with a clearer picture of where you stand – and that clarity alone can make a significant difference.
We Work at a Pace That Suits You
Legal processes do have timelines, and we will always be transparent about any deadlines that matter to your case. Within those constraints, however, we are mindful that clients are often managing a great deal alongside their legal matter.
If you need time to consider a decision before proceeding, we will accommodate that. If you would prefer correspondence in writing rather than over the phone, we are happy to. At Howell Jones, we take the view that the process should work around you, not the other way around.
We Explain Everything in Plain English
Legal terminology can be a barrier, and we are conscious of that. While some technical language is unavoidable, we will always explain what it means in straightforward terms. We write to clients clearly, avoid unnecessary jargon, and welcome questions at any point.
We Recognise That Legal Matters Rarely Exist in Isolation
The situations that bring people to a solicitor are rarely straightforward. Behind every case is often someone navigating something genuinely difficult, such as a family going through significant change, the loss of a loved one, a working environment that has become untenable, or the stress of buying or selling a property, whether a family home or business premises.
While we are not counsellors, we do aim to be sensitive to the wider pressures our clients are facing, and we will always signpost additional sources of support where we think they would be helpful.
If You Are Struggling With Your Mental Health
If your mental health is in a difficult place, support is available:
Mind: 0300 123 3393 | mind.org.uk
Samaritans: 116 123 (free, 24/7) | samaritans.org
CALM: 0800 58 58 58 | thecalmzone.net
NHS urgent mental health support: call 111, option 2
Get in Touch
If you have a legal matter you have been putting off, get in touch.
Our team advises on Family law, Wills and probate, Employment, Residential and Commercial property, and Litigation. We are based in Surrey and work with clients across the surrounding area.
Contact us on 0800 011 9813 or by email at hello@howell-jones.com.
